FAQ - Frequently Asked Questions

Established in 1980,
Altex has expanded from one retail location in San Antonio, TX to eight locations across Texas.

For more information simply click on about Altex.

Yes, Altex offers Net 30 accounts for Business, Government and Educational Institutions.

Net 30 Credit Application

At Altex we have built strong relationships with the manufacturers,
distributors, and vendors which allows us to get almost any product that you may need.

Absolutely not, although there are numerous advantages having an Altex customer account that makes your shopping experience a breeze. All quotes are done for free, whether the quote is for large order quantity pricing, a hard to find special order part, or just a couple of networking cables.

Unfortunately at this time Altex does not have an option to pay online and pickup in one of our retail locations, however you can reserve items online by selecting “Request Pickup at Altex Store” during the checkout process so that your items will be waiting in Will Call when you get there so that all you have to do is pay and then you can be on your way if you are in a hurry.

Yes, our In-Store Service works on a first come first serve basis.

For more information:
In-Store Technical Services

Simply give us a call, email, or fax and we can verify the items estimated time of arrival for you or if there is an adequate substitute and answer any of questions that you may have.

Online Orders: Credit/Debit Card, Net 30 Terms (Preapproved Accounts Only)

Retail Locations: Cash, Check, Credit/Debit Card, and Net 30 Terms (Preapproved Accounts Only)

Other payment options are available if you place your order over the phone.

Orders placed Monday–Friday before 3:00 pm (Central Standard Time) are usually shipped out the same day. Delivery of merchandise will depend on the selected method of delivery, and product availability. Please note that your Credit Card/Account will not be charged until your order ships.

Yes, Altex is proud to support the men and women in the military service and the diplomatic personnel that work hard for us overseas. Processing time for APO/FPO shipments can vary by up to 4 days.

Yes, at Altex we welcome International Orders. Most International Orders must be paid using wire transfer as the payment method. Credit Cards will be accepted on a case by case basis. Prices are in US dollars. All fees and duties associated with orders will not be included in the shipping but will be due to the local customs agency in order to receive the product. Upon placing the order Altex Electronics, Ltd. will respond with the Routing number for the Wire Transfer.

Simply login to your customer account and there is an option under "My Orders" that lets you view your previous orders.

All returns require a Return Authorization Number. Please contact our customer service department to assist you with this process. Please have your original receipt to help speed up this process.

Retail Locations:
Simply bring the item and your original receipt into one of our 8 retail locations and our sales associates will be more than happy to help you complete this process.

An Original Receipt is required for all Returns, Exchanges, and Warranty Services.

Returns and exchanges are valid for 14 days from the original date of purchase on qualified items.

A 15% Restocking Fee is charged on returned products.

For a complete breakdown of our return policy please visit our Merchandise Return Policy page that explains the process in detail.