FAQ - Frequently Asked Questions |
How long has Altex been in business? |
Established in 1980, |
Does Altex provide business to business credit terms? |
Yes, Altex offers Net 30 accounts for Business, Government and Educational Institutions. |
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If I can not find a product that I need can Altex special order the product? |
At Altex we have built strong relationships with the manufacturers, |
Contact us Online or at | ||
(800) 531-5369 ♦ | (210) 637-3200 ♦ | |
Altex Electronics, Ltd. 11342 IH35 North San Antonio, Texas 78233 |
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Do I have to obtain an Altex account to get a quote? And what does it cost? |
Absolutely not, although there are numerous advantages having an Altex customer account that makes your shopping experience a breeze. All quotes are done for free, whether the quote is for large order quantity pricing, a hard to find special order part, or just a couple of networking cables. |
Contact us Online or at | ||
(800) 531-5369 ♦ | (210) 637-3200 ♦ | |
Altex Electronics, Ltd. 11342 IH35 North San Antonio, Texas 78233 |
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If I make a purchase online can I pick it up at my local Altex location? |
Absolutely. Our website fully supports store pickup orders and we also offer Curbside pickup at all locaitons. You will receive an order confirmation email when your order is ready for pickup with instructions on what to bring to the store along with instructions regarding Curbside pickup. |
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What ordering options are available? |
At Altex we make shopping easy with any one of the following ordering options: | |
♦ | Retail Store:Locations |
♦ | Online Shopping:www.altex.com |
♦ | Telephone Sales: (800) 531-5369 |
♦ | Email:sales@altex.com |
♦ | Fax Request: (210) 637-3264 |
♦ | Mail Order: |
Altex Electronics, Ltd. | |
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Does Altex offer Computer/Technical Repair Services? |
Yes, our In-Store Service works on a first come first serve basis. |
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What if the item I am looking for is out of stock? |
Simply give us a call, email, or fax and we can verify the items estimated time of arrival for you or if there is an adequate substitute and answer any of questions that you may have. |
Contact us Online or at | ||
(800) 531-5369 ♦ | (210) 637-3200 ♦ | |
Altex Electronics, Ltd. 11342 IH35 North San Antonio, Texas 78233 |
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What forms of payment does Altex accept? |
Online Orders: Credit/Debit Card, Net 30 Terms (Preapproved Accounts Only) |
Retail Locations: Cash, Credit/Debit Card, and Net 30 Terms (Preapproved Accounts Only) |
Other payment options are available if you place your order over the phone. |
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How soon will my order be shipped? |
Orders placed Monday–Friday before 3:00 pm (Central Standard Time) are usually shipped out the same day. Delivery of merchandise will depend on the selected method of delivery, and product availability. |
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Can Altex ship to an APO/FPO? |
Yes, Altex is proud to support the men and women in the military service and the diplomatic personnel that work hard for us overseas. Processing time for APO/FPO shipments can vary by up to 4 days. |
See APO/FPO Shipping Instructions |
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Does Altex accept International Orders? |
Yes, at Altex we welcome International Orders. Most International Orders must be paid using wire transfer as the payment method. Credit Cards will be accepted on a case by case basis. Prices are in US dollars. All fees and duties associated with orders will not be included in the shipping but will be due to the local customs agency in order to receive the product. Upon placing the order Altex Electronics, Ltd. will respond with the Routing number for the Wire Transfer. |
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How can I view my previous online orders? |
Simply login to your customer account and there is an option under "My Orders" that lets you view your previous orders. |
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How do I return an order that was placed online? |
All returns require a Return Authorization Number. Please contact our customer service department to assist you with this process. Please have your original receipt to help speed up this process. |
Mail/Online/Phone Orders: Please contact our customer service department to assist you with this process. |
Retail Locations: |
Contact us Online or at | ||
(800) 531-5369 ♦ | (210) 637-3200 ♦ | |
Altex Electronics, Ltd. 11342 IH35 North San Antonio, Texas 78233 |
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Merchandise Return Policy |
An Original Receipt is required for all Returns, Exchanges, and Warranty Services. |
All returns and exchanges must include all contents included in the original packaging. |
Returns and exchanges are valid for 14 days from the original date of purchase on qualified items. |
Altex offers a 90-day limited warranty, which covers defects in materials or workmanship in originally purchased products from date of original purchase. Product may be replaced or repaired at Altex and/or the manufacturers discretion. |
A 15% Restocking Fee is charged on returned products. |
Non-Returnable / Non-Refundable Items: | |
♦ | Any Special Order Item |
♦ | Batteries |
♦ | CPU’s and Memory not installed by a qualified Altex Technician |
♦ | Custom Cable Assemblies |
♦ | Items that are Missing Original Contents, or Retail Packaging |
♦ | Items that have been Altered, Defaced, Modified |
♦ | Labor |
♦ | Media |
♦ | Pre-Cut Wire and Cable |
♦ | Printers - Open or Used |
♦ | Software |
♦ | Test Equipment |
For a complete breakdown of our return policy please visit our Merchandise Return Policy page that explains the process in detail. |
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