Thanks for visiting Altex.com!
Online ordering is now easier than ever.
To place an online order, all you need is an Altex online account. Shop for all of your technology needs and simply add items to your shopping cart by clicking the "Add To Basket" button located in the product listing. Whenever you are ready to finalize your order, just click the "Checkout Now" button in your basket. Select your shipping requirements, enter your billing and shipping information, and then confirm payment information and order completion and you are on your way. Altex Electronics accepts
all major credit cards, personal checks, and net terms based on credit approval.
Your information is collected on a highly-secured site (SSL 128-bit encryption.)
If you want to pay by cashier's check or money order, please contact us at (800)
531-5369 or locally 210-637-3200, and ask to speak with a salesperson. Please Note:
Credit Card Orders, your bill-to and ship-to addresses MUST MATCH or be on record
with your credit card company or your order WILL BE DELAYED. For personal check
/ EFT Orders, until the funds transfer is complete, your order will not be processed.
This may take four business days. In the event that there is a problem in retrieving
funds from your account, the waiting period may be longer.
Alternate Shipping Carriers
Altex reserves the right to ship via a different shipping carrier than the one selected when an order is placed. We do this only to expedite orders in some cases where the shipping costs will be less for the alternate carrier - and the nominal delivery time will be the same or faster.
Multiple Shipping Locations
Most orders are filled from our San Antonio warehouse. However, we may have some
products in stock only in our other locations. Therefore, it is possible that your
order may arrive in multiple boxes from multiple locations on different days.
We welcome secure international orders. All international orders must be paid using
wire transfer as payment method. Credit Cards will be accepted on a case by case
basis. Prices are in US dollars. All fees and duties associated with orders will
not be included in the shipping but will be due to the local customs agency in order
to receive the product. Upon placing the order Altex Electronics LTD. will respond
with the Routing number for the Wire Transfer.
International sales and shipping are subject to approval of Altex management pursuant to domestic and international laws. Please contact our sales department for special international shipping arrangements. In some cases, we will require that you give us your UPS or Fedex account number prior to shipment. Orders shipped to countries outside the US may be subject to customs duties, import taxes and fees levied by the destination country once a shipment reaches your country. Any customs clearance charges must be borne by the purchaser. We are unable to predict what they will be. Customs policies vary widely from country to country. For further information, contact your local customs office. Note: when customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
APO/FPO orders are not subject to these restrictions.
See APO/FPO Shipping Instructions.
We offer the hottest products from brands you can trust. With over 7000+ computer
and electronics items in inventory, you're likely to find everything you are looking
for at our site. But if you don't see something, just call one of our knowledgeable
and friendly customer support specialists at your local or our national locations.
They'll be happy to check our selection of items not yet featured on our website.
For inventory, Altex is no longer stocking or not yet stocking, we can special order
virtually any computer or networking product on the market.
Customer Support & Satisfaction
At Altex Electronics, we value your business, and consider customer service our
#1 Priority. We have been in the computer and electronics business for over
28 years and have realized that our existence is meaningless without you!
Because of this, we treat every order with equal importance and pride ourselves on providing our
clients with the right equipment, at the right price, at the right time! If
you are not satisfied for any reason or if you have suggestions on how we might
provide better service to our customers, do not hesitate to drop us a line and let
us know how we are doing. As the electronics and computer industries have
grown, we have kept up with market trends and customer demands to provide you with
cutting edge technology at affordable prices. Through the years we've realized
that providing clients with unbeatable customer service and new technology helps
us continue to grow with our clients in this demanding and ever changing electronic
world. So....thanks again for stopping by Altex.com. Altex is constantly
adding products to our expanding inventory so make sure to check back for the latest
essential hardware and components.
These Ordering Policies (the "Ordering Policies") constitute a binding
legal contract between you and Altex Electronics, Ltd., a Texas limited partnership
("Altex"), the owner and operator of the website located at www.altex.com
(the "Site"). By ordering any merchandise via the Site, you signify
your acceptance of these Ordering Policies, as may be amended or supplemented from
time to time. Please print a copy of this agreement for your records.
Click here to view
that contract. To the extent there is any conflict or contradiction between these
precedence and control.
Altex takes the issue of privacy and security on the Internet very seriously. To
If you have specific questions, a link to the applicable section of this Agreement
is provided as follows for your convenience:
We have made every effort to display the products featured on this Site as accurately
as possible. Please note however that the colors we use, as well as the display
and color capabilities of your particular computer monitor, will greatly affect
the colors actually seen on the screen. The Site cannot be responsible for the limitations
of your monitor's display of any color, texture, or detail of actual merchandise.
For optimal viewing, we recommend setting your monitor to 1024 by 768.
Many of our product images are stock photographs provided to us by the manufacturer. They do not necessarily represent the actual item for purchased. Please verify that the image accurately reflects the product described by the title and description on the page before placing your order.
Altex is not responsible for errors in typography and photography.
Prices, products, and descriptions on this site are subject to change without notice.
Altex is not responsible for typographical errors. To ensure pricing is correct,
please contact us at 800/531-5369 or via e-mail.
Orders received before 3:00 p.m. Mon - Fri are usually shipped the same day. Delivery
of merchandise may take up to two weeks, depending on freight method selected and
product availability. Your credit card will not be charged until the order ships.
Returns and Restocking
Original receipt is required for all returns, exchanges and warranty repair services.
We accept returns and exchanges fourteen (14) days from date of purchase. Certain
items are non-returnable and non-refundable. These non-returnable, non-refundable
products include: Special order items, CPU's & memory not installed by Altex
technicians, labor, software, opened & used printers, media, test equipment,
batteries, custom cable assemblies, pre-cut wire or cable, and any item modified,
altered, defaced or missing retail packaging with original contents. A 15% restocking fee may be charged on returned products.
Altex agents or employees are not authorized to modify or deviate from this warranty,
nor make additional warranties binding on Altex.
Return Authorization is required (RA). Please contact Altex's customer service department
Sales@altex.com or toll-free at 800/531-5369 in the event you wish to return an
order. Click here
to view detailed return policy.
Check/Credit Card/Net 30 and Refund Guidelines
We accept Visa, MasterCard, Discover, and American Express. Refunds on purchases
made with a credit card will only be credited to that same account on which the
purchase was made. If the account has been closed, we will need verification from
the credit card provider and advised which card to issue the credit against.
If you purchase a product pursuant to our special Net 30 customer program, your
return will be credited to the original invoiced account only and applied to that
We do not accept checks as payment for any orders placed via the internet/website.
The Site is protected by copyright, trademark, trade dress and other intellectual
property rights. The Altex mark, Altex and Design logo, and other trademarks, service
marks, labels, product names and service names (collectively, the "Marks") are owned
or licensed by Altex. All products are solely registered and unregistered trademarks
of their respective manufacturers. You agree not to copy, display or otherwise use
any of the Marks without the prior written permission of Altex. Notwithstanding
the foregoing, the Marks may not be used in any manner likely to cause confusion,
disparage or dilute these marks and/or in connection with any product or service
that is not authorized, sponsored, endorsed by, or affiliated with Altex.
Disclaimer of Warranties
Altex is a Distributor only. Products sold by Altex are not manufactured by Altex. Altex assigns and passes through to the customer any manufacturer warranties (if present) and customer acknowledges that it shall have recourse under such warranties and only against manufacturers of the product. Altex expressly disclaims all other warranties and only against manufacturers of the product. Altex expressly disclaims all other warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non0infringement. The warranties set forth herein give you specific legal rights and you may have other rights which vary from state to state, if a product has been purchased for consumer use as defined by 15. U.S.C.§ 2301, any implied warranty or warranties shall expire on expiration of any express warranty.
The materials shown on this site may include technical, typographical or photographic errors. Altex Electronics, Ltd does not warrant that any of the materials on this site are accurate, complete or current. Altex Electronics, Ltd may make changes to the products contained on this site at any time without notice. Altex Electronics does not, however, make any commitment to update the materials. All prices, images and configurations are subject to change without notice or obligation. Prices do not include shipping or applicable sales tax.
Waiver and Limitation of Liability
Altex offers a 90-day limited warranty, which covers defects in materials or workmanship
in originally purchased product from date of original purchase. Altex's sole obligation
under this warranty is product replacement or repair at Altex and/or manufacturer's
You hereby acknowledge that the warranty and the accompanying obligations and liabilities
of Altex are exclusive and you hereby waive all other remedies, warranties, guarantees
or liabilities, express or implied, arising by law or otherwise, whether or not
occasioned by the negligence of Altex. You acknowledge by your use of products ordered
via the Site that your use of the products and any reliance upon them is at your
sole risk, and that you assume full responsibility for all costs associated with
all necessary servicing or repairs of any equipment you use in connection with the
In no event shall altex of its affiliates be liable to you for damages which exceed the purchase price of the products purchase by you. Altex has priced its products upon this understanding, and you hereby acknowledge the understanding, that neither Altex nor any of it’s affiliates will be responsible or liable for any form of consequential, incidental, statutory, punitive, exemplary or indirect damages of whatever kind or type arising from any type of commercial, business, environmental, tort, warranty, contract, strict liability or other causes arising directly or indirectly from or in connection with any product and/or its use, except consequential damages for any injury to a person in the case of products purchased for consumer us as defined by 15 U.S.C 2301.
Follow all instructions and heed all warnings accompanying any product ordered from the Site. Some products, including those with small pieces, may not be suitable for children.
You agree to defend, indemnify and hold completely harmless Altex and its affiliates from and against any and all claims, damages, costs and expenses, including attorney’s fees, arising from or related to your use of the products purchase vi the site.
Altex may change these Ordering Policies at any time. Any change shall be effective
immediately upon its posting on the Site. You agree that you will be bound by these
Ordering Policies, however and whenever changed, whether you have actual or constructive
notice of, and whether you have ordered, used or received products after, the changes.
If any provision of these Ordering Policies is deemed unlawful, void, voidable or
unenforceable for any reason, then that provision shall be deemed severable from
these Ordering Policies and shall not affect the validity or enforceability of any
Governing Law and Venue
This Web site (excluding linked sites) is controlled by Altex from its offices within
the State of Texas, United States of America. The Site can be accessed from all
50 states, as well as from other countries around the world. As each of these jurisdictions
has laws and regulations that may differ from those of Texas, by accessing this
Web site both you and Altex agree that these Ordering Policies, the entire relationship
between you and Altex, all matters relating to use of this Site, and any litigation
or other legal proceeding between you and Altex (whether grounded in tort, contract,
law or equity) shall be governed by and construed in accordance with the laws of
the State of Texas, without giving effect to its choice of law rules. In the case
of a dispute, any lawsuit or other legal proceeding between the parties shall be
brought only in the civil district courts of Bexar County, Texas, or the United
States District Court for the Western District of Texas, San Antonio Division. You
hereby irrevocably and unconditionally consent to the jurisdiction of any such courts
and hereby irrevocably and unconditionally waive any defense of an inconvenient
forum to the maintenance of any action or proceeding in any such court, any objection
to venue with respect to any such action or proceeding, and any right of jurisdiction
on account of the place of residence or domicile of any party thereto.
If you have a comment, question or request, or if you need to contact Altex for
any other reason, there are three easy ways to do so.
- email: You can e-mail to
- Phone: You can call us toll-free at 800/531-5369.
- U.S. Mail: Send mail to Altex at:
Altex Electronics, Ltd.
Attn: Legal Department
11342 IH35 North
San Antonio, Texas 78233